Royal Mail Assignment Example | Topics and Well Written Essays - 2000 words

Royal Mail - Assignment Example Concept of Diversity Management 7 5.1. Royal Mail’s Action to Maintain gender Balance 8 6. Concept of a Competency Framework 8 6.1. Five Competencies of a successful Royal Mail Manager: 8 7. References 10 1. Introduction Global business management is a dynamic process at it always changing with the time. By virtue of global business management organizations across the world are now able to operate in more than one country and able to expand their product and service services to the people across the globe. The global business management process is enterprising as a business leader carries out new innovations for the benefit of the end users. With that they are able to exploit the market as well as able to bring down the production cost to ensure more operating profit for the organizations. According to Adekola & Sergi(2012), globalization was started more than 3000 years ago as the roots of it went back to the formation of state communities in the European countries way back i n the fourteenth century. The rapid expansion was started from the seventeenth century onwards. (Adekola & Sergi, 2012, p.1). In this discussion our main focus is on the management strategies taken by the Royal Mail Chief Executive in order to change to outlooks as well as functioning process of the organization when everyone was considering that Royal Mail might not be able to regain its market position. 2. Definition of Leadership Leadership characteristics of Royal Mail Chief Executive: 2.1. Leadership: Definition and characteristics: The success of any organization has been always dependent on how good the top management is on their decision making, strategy development, motivating people and overall management of the organization itself. According to Dubrin(2012), leadership can be defined as a the principal dynamic force which motivates and coordinates the people of any organization to achieve its objective. (Dubrin, 2012, p.4) According to Weth (2007), leaders have to tolerat e a certain amount of chaos in the organization and also have to effectively solve those. On the other hand, managers are there to ensure that there are stability and control in the organization or in different departments. (Weth, 2007, p.5). According to Gosling, Sutherland, Jones (2012); there are few important theories which are essential in order to understand the specific traits or characteristics that a leader should have. Some of the key theories are trait theories, behaviorist theories, Situational leadership, transformational and contingency theory. According to them, there are several leadership traits which are associated with particular skills. Adapting to the situation, Assertiveness, Decisive, cooperative, energetic, result orientation is few traits to name about (Gosling, Sutherland, Jones, 2012, pp.18-20). 2.2. Leadership characteristics of Royal Mail Chief Executive: Moya Greene was appointed as the CEO of Royal Mail in the year 2010. Before taking the charge of Roy al Mail she has been in charge at Canada Post since 2005. She was the first lady to get appointed in the top most position of Royal Mail. (BBC News, 2010). When she took charge of the organization, Britain’s centuries-old state-owned postal service was over-involved in trouble: it faced a rapid de-growth revenue from letters, a large deficit in pension ; opposition to government proposal for privatization from the staff union, and a most importantly unworkable regulatory framework that prevented the business